Blog

04.22.15

4 Metrics Enterprise Software Companies Should Be Tracking, But Aren't

Have you ever thought of happiness as being measurable?

New Relic, a successful software analytics company, assigns every customer a happiness score, and it tracks those scores to measure satisfaction and determine when customers need extra support. The system works. Each year, the typical New Relic customer pays 14 percent more than the previous year. This means the company could stop acquiring new customers and still grow.

More companies are realizing that moving beyond the usual metrics paints a more complete picture and leads to greater success. Consider four unique metrics that can offer insight into what is really going on in your company.

Read the full article here.